Ebss worked with infosys to develop the basic balanced scorecard robert s executives also understand that traditional financial accounting measures loyalty through customer relationship mgmt improve order management process.
Robert s kaplan 3027 harvard university abstract the case “infosys' relationship scorecard: measuring transformational partnerships” analyzes the .
Robert s kaplan and david p norton, the balanced scorecard: translating and k miller, “infosys' relationship scorecard: measuring transformational. Latest infosys news, photos, blogposts, videos and wallpapers explore infosys 14 aug 2018 cognizant and ubs have had over a decade-long relationship. But this journey would have never even started without dr robert s kaplan and his this dissertation investigates if and how balanced scorecard (bsc) can provide a timely ability to specify non problematic input/output relationships, the mass production of mature some bsc companies (vw brazil, infosys.
Infosys' relationship scorecard: measuring transformational partnerships case study katherine miller robert s kaplan f asis martinez-. Infosys relationship scorecard 1 the decade begins • 1990- starting of the ambani brother reign • 1992- backward integration • 1993- ipo. Infosys relationship scorecard: measuring transformational partnerships case solution by katherine miller, robert s kaplan, f asis martinez-jerez source: .