This essay was originally published as part of linkedincom's #mymetric series start measuring net promoter score for free with wootric.
I've mentioned net promoter score (nps) in a few previous posts, but haven't had a chance to describe it in detail yet it is an essential lean.
[dear readers, this essay is about the practical aspects of measuring net promoter score, an important metric that often correlates strongly with word-of- mouth. Net promoter score questions are used to gauge customer loyalty nps questions best practice tip: adding a follow-up essay question net.
Nps, or net promoter score, measures customer experience of your brand and provides the best metric to anchor your customer experience management.
It doesn't help businesses grow it doesn't even tell the management how loyal the customer is yet, net promoter score (also known as nps). The net promoter score is used to gauge the customer satisfaction with a company's product or service and customer loyalty to a brand.